There was a known issue of tourists complaining they were unable to get their refund due to lack of time. We have also received high volume of questions about how to get refund back at home. Refund at Home service is the best solution that alleviates these pain points.

​

According to KTIS's business statistics, 10% of issued Tax Free Forms were not refunded. 80% of the causes that were unable to get their refund is lack of time as tourists are often busy with the check in or shopping at the airport / seaport.

​

After implementing Refund at Home service, KTIS reduced the number of un-refunded by 40%, which led to 5% increase in revenue.